Please note that Nativo, Inc is unable to provide tax advice. Any tax-related information posted on this FAQ is not intended and should not be construed as tax, legal or investment advice. If you have questions about tax-related issues, please consult with a tax professional.
1. Who can I contact for questions on how to complete payment registration?
Tipalti has a number of standard FAQs that will assist you in completing the registration. If those FAQs and the additional questions listed below don’t answer your question, please contact us at [email protected] and we will assist you.
2. Why am I receiving multiple requests to update details?
For some publishers, you will receive multiple e-mails from Nativo if you have more than one account with us that we pay separately. Please fill out the required information for each account separately to ensure payment for each account.
❗️Important Note
If you try to utilize the same e-mail address for multiple accounts, you may encounter an error as we need to have a single separate e-mail address for each account.
If you wish to combine accounts, please notify us at [email protected] with the accounts that you want combined and whether you want the statement combined or just payment combined and from what month’s activity. We can then map the accounts based on your request.
3. Do I need to complete the entire registration process in one instance?
There are three sections to complete for the payment registration.
For each section, once you click next, the information is automatically saved so you can complete each section at different times. For the address section, there is address validation, so after you click next, you may need to scroll up to the top of the screen to accept the address before moving forward.
4. What to do if my contractual currency is not available?
The system initial default is local currency of the payment country, but you can select different payment methods which will allow you to select a currency that matches your contractual currency
5. What to do if your Beneficiary Bank Name for payment does not match Company Name?
Tipalti only permits payments to be made to either “Name” or “Company”. However, there may be reasons that you have a Beneficiary Name on your bank account that differs from your Company Name. If this is the case, please contact us at [email protected] with a request and rationale for different name and we will enable a setting to permit you to input a Beneficiary Bank Account Name that differs from Company Name.
6. What do I do if my bank account is another country than my company address?
When you are completing step one of the registration process under address, please select at the bottom a different Payment Country as shown in the screen shot. If this section is not available, please contact us at [email protected] so we can activate this on your account.
7. Why do I have to complete tax forms in order to receive payment?
The US Internal Revenue Service (IRS) requires us to obtain tax forms. Although we may have received them in the past or even very recently, we need to obtain them again given the new system. We will not be able to remit payment any longer without a completed tax form. We are not able to make any exceptions to us.
8. Which tax form should I complete?
There is a wizard that will assist you with determining which tax form to complete. We expect our US based publishers to complete a W-9 and our publishers based outside of the US to complete a W-8BEN-E.
9. How do I complete a W-8BEN-E?
There are various screens to complete:
· Part 1 (Identification of Beneficial Owner): Complete name and address information.
· Part 1 (Identification of Beneficial Owner (Continued)): Input your Foreign Tax Number provided by your country. It is not expected that you will have a US Tax Number.
· Part 2: (Claim of Treaty Benefits): Complete the questions and also select claim special rates and conditions to certify 0% withholding if appropriate.
· Review: Review the information for accuracy.
· Part 3 (Certification): Check all the boxes to confirm. Please note Line 1= Name of Organization
10. What should I do if I am not permitted to complete tax form electronically?
The best case is to complete the tax form electronically to ensure accuracy and timely payment, but we understand some Publishers might not be permitted to complete electronically. If that is the case, please send us your completed tax form to [email protected] and we will review and update your account with that detail.
11. Revenue
Revenue must exceed $100 to be paid out (Ex: if April is $50, it will not get paid out, but if May is $65, we’ll pay out both April and May at once with a total of $115).
12. Email Addresses
Only one user email can be associated to an account. Publishers can use a dummy email or alias if multiple people need access.